I can’t see my NFTs when I connect my wallet

If you can’t see your NFTs or you cannot access your product here are somethings you can try to troubleshoot.

Is the correct wallet ETH address connected?

If you have multiple wallets the incorrect wallet might end up getting connected.

Have you made your NFT purchase recently to get pass the token gate?

It takes our system ~4hours to pull in updates from the blockchain.

Have you made your NFT purchase recently during a product campaign to get a discount code?

An NFT that has already been claimed for a discount on the campaign cannot be reclaimed again if the token exchanges wallets. This would not be fair for the campaign.

Have you made your NFT purchase recently during a product campaign to redeem a product?

An NFT that has already been claimed for a product on the campaign cannot be reclaimed again if the token exchanges wallets. This would not be fair for the campaign.

I’ve waited and still can’t see my NFTs

Please reach out to the shop support. If that is not possible reach out to our team builders@getpercs.com.

I don’t have any NFTs but I want to participate

We recommend to research the NFT project and purchase from a reputable secondary market reseller.

Updated on: 04/10/2024